For small & medium businesses, the cost of maintaining an IT department can rarely be justified. However, ICE considers that IT plays an important role; allowing you to work more effectively.
Our dedicated helpdesk teams are experienced engineers who resolve IT issues comprehensively with a focus on quality assurance.
The remote access strategy enables our specialist engineers to access the system, investigate and identify the problem and resolve it a way best suited for your IT function. If a visit to your site is required, the helpdesk staff will escalate this to our field staff and you will be duly contacted
Avoid the cost of a permanent I.T. staff and department.
Reduces financial overheads – you only pay for the services you need.
No loss of productivity or downtime due to staff holiday, absence etc.
Dedicated experts for specific technologies
Qualified engineers, with specialist training and qualification to assure the expertise solution to resolve your real-time issues
Service level agreements to suit your requirements
Remote Access Support-Remote monitoring and administration.
Unlimited Remote and On-site Support.
Guaranteed Response Times as per SLA
24×7 Support
Managed Remote Monitoring
Patch Management
Daily checks of Back ups, Anti Virus software and health check on the servers
