IT Services

Infrastructure Design & Implementation

Dedicated Technology Team
Hardware & Software Implementation and upgrades
SAN Design & implementation
In-house engineer and diagnostic systems
Support for installation, changes and moves
Virtualization

 

IT Support & Maintenance

Why Outsource your IT Dept?

For small & medium businesses, the cost of maintaining an IT department can rarely be justified. However, ICE considers that IT plays an important role; allowing you to work more effectively.


Our dedicated helpdesk teams are experienced engineers who resolve IT issues comprehensively with a focus on quality assurance.

 

The remote access strategy enables our specialist engineers to access the system , investigate and identify the problem and resolve it a way best suited for your IT function. If a visit to your site is required, the helpdesk staff will escalate this to our field staff and you will be duly contacted

 

Benefits

Avoid the cost of a permanent I.T. staff and department.
Reduces financial overheads - you only pay for services you need.
No loss of productivity or downtime due to staff holiday, absence etc.
Dedicated experts for specific technologies
Qualified engineers, with  specialist training and qualification to assure the expertise solution  to resolve your real time issues
   

We Offer

Service level agreements to suit your requirements
Remote Access Support-Remote monitoring and administration.
Unlimited Remote and On-site Support.
Guaranteed  Response Times as per SLA
24x7 Support
Managed Remote Monitoring
Patch Management
Daily checks of Back ups, Anti Virus software and health check on the servers
   

IT Advice and Consulting

IT Infrastructure consulting
Consultancy and Maintenance Visits
Monthly Health Report
Proactive Measures.
Licensing Solutions
   



 
   


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